NorsedesignNorsedesignNorsedesign

FAQ

How can we help you?

Last Updated on Abril 04, 2022

As soon as we receive the order we immediately send it to production. so you can have your product as soon as possible. It takes between 30 and an hour for your order to start printing. during this time you can cancel your order. when the order changes its status to print. the order can no longer be cancelled.


Follow the steps below:


1.- Go to My Account and go to Order History.

2.- Find the order you want to cancel and click on "Cancel order"

3.- Confirm and you are ready.


You will receive an email with the confirmed order


Your money will be automatically refunded.

The transfer usually takes only a few hours, but sometimes due to the different banking systems it can take up to 5 business days.

It is always important to verify the address before completing an order. If the address is wrong or you just want to change it to another address.


Follow the steps below:


1.- Go to My Account and go to Address

2.- You have the option to edit the existing address, delete it or register a new address

3.- When you enter the new address you have an option at the end before saving to leave the new address by default. So the next requests will use the new address as default. always remember to always check the address before completing an order.

We do not offer return or exchange of products.
Every single article you order from norsedesign.no is printed by hand for you ("print-on-demand"). We printed when you order.

One of the biggest environmental problems in the world today is a high carbon footprint, especially in the return of clothes. We invite you to be a part of the change and be a part of the movement. Conscious consumerism! (Visit our Exchange and return section, to know more)

You will receive a shipment confirmation with an estimated arrival date when your order is shipped, this information is also available in your order log. You have different modes of transport.

Delivery method Estimated delivery date (s) *

Standard shipping 3 - 8 working days
Express 2 - 5 working days days

* if you ordered before midnight.

We offer 100% customer satisfaction guarantee.

We have a 30-day product warranty policy. We have a rigorous quality control to ensure you product of the highest quality and perfectly printed. We package each product manually and check the product again to avoid any errors. But it can happen that a product with an error can pass our quality control. No problem. We cover 100% the refund or the change of product.

To proceed with the guarantee we need some details:

1.- Order ID
2.- Description of the problem
3.- Photos of the problem (some mobile phone photos that show the problem)

Once our support team confirms the order and the problem. You will receive an email to make the refund or change of product.

We cannot resend the order if it was not delivered and returned to us. all undelivered orders are automatically recycled.
It is important to enter the correct address and verify it before ordering. Please contact us if you accidentally entered the wrong address or the order did not arrive.

We always recommend verifying the address on your page before placing an order.

Yes! Most make two orders. In your account you can add the other address to which you want to send the other order. At the time of finalizing the order you can choose one of the addresses that you have registered in your account.

Still Have Questions? Contact Us

CONTACT US
Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday
January, February, March, April, May, June, July, August, September, October, November, December
Not enough items available. Only [max] left.
Add favoritesBrowse through favoritesRemove favorites
Your shopping cart

Your cart is empty.

Return To Shop

Calculate shipping

Calculate shipping